Edward Jones ranked highest in investor satisfaction by J.D. Power

Financial services firm Edward Jones ranks highest in investor satisfaction with full-service brokerage firms, according to the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study.

The study measures overall investor satisfaction with 18 full-service investment firms based on eight factors, including financial adviser, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources and problem resolution. The firm scored 18 points above the industry average in overall satisfaction.

Edward Jones ranked highest in investor satisfaction by J.D. Power in 2015 (tied), 2012, 2010, 2009, 2007-2005, and in a tie in 2002, when the study began.

The 2019 Full Service Investor Satisfaction Study is based on responses from more than 4,629 investors who primarily invest with one of the 18 firms included in the study.

Edward Jones, a Fortune 500 company headquartered in St. Louis, provides financial services in the U.S. and, through its affiliate, in Canada. The firm’s 17,000-plus financial advisers serve more than 7 million clients and care for $1 trillion in assets under management.

The Grand Island Edward Jones financial advisers are Tom Noble, Will Armstrong, Matthew Armstrong, Scott Roach, Terry Pfeifer, Todd Owen, Phil Hranac and Adriane Washburn.

Great Western Bank gives grant to Choice Family Health Care

Great Western Bank has presented a $2,000 Making Life Great Grant to Choice Family Health Care in Grand Island.

The nonprofit health organization, located at 217 E. Stolley Park Road, provides basic reproductive health care services to men and women. Services are on a sliding fee scale in order to make them affordable to the public.

“It is our privilege to support the many worthwhile efforts in our communities,” said Great Western Bank President and Chief Operating Officer Doug Bass. “Or goal with community funding is to cultivate lasting relationships and to give back to our communities in ways that directly align with our mission to Make Life Great.”

Great Western Bank is a full-service regional bank focused on relationship-based business and agribusiness banking. It serves customers through more than 170 branches in nine states: Arizona, Colorado, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota and South Dakota.

Great Western Bank in Grand Island is located at 1811 W. Second St., Suite 108, and 700 N. Webb Road.

Serbousek honored by Department of Defense for patriotic support

Dr. Matthew Serbousek of Island View Dental in Grand Island was recently presented the Department of Defense Patriot Award by Joe Cook, a volunteer representing the Nebraska Employer Support of the Guard and Reserve.

Master Sgt. John Ternus, a member of the Nebraska Army National Guard, nominated Serbousek and Island View Dental for the award.

In his nomination, Ternus wrote, “Island View Dental has gone above and beyond to make sure the families of my unit are taken care of while their soldiers are deployed to Afghanistan. Not only does the staff wear red on Fridays to support all deployed military, but they help with packing care packages and sending dental supplies. Dr. Serbousek is always willing to lend a helping hand to the families with the many extra responsibilities that are assumed while our soldiers are mobilized.”

“The Patriot Award was created by ESGR to publicly recognize individuals who provide outstanding support and cooperation to their employees, who like the citizen warriors before them have answered their nation’s call to serve,” said Cook in his presentation. “Supportive supervisors are critical to maintaining the strength and readiness of the nation’s Guard and Reserve units, and it’s a pleasure for me to recognize Dr. Serbousek with this award.”

ESGR, a Department of Defense program, seeks to foster a culture in which all employers support and value the employment and military service of members of the National Guard and Reserve.

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